Help List: Island organisations & contact details.

Phone numbers and contact details for support for Island residents:
Updated Thursday 9th July 2020

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Local Authority working in conjunction with Community Action IW – co-ordinating local efforts
01983 823600 – open 9am to 5pm everyday
(Please do not ring The Riverside Centre number as The Riverside is closed)
Website: www.iowcoronavirus.co.uk         E mail: contact.centre@iow.gov.uk
Support to access groceries and medication. Volunteers also needed – Isle of Wight Coronavirus
Community Help Group on Facebook

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Working Towards Wellbeing
www.workingtowardswellbeing.org.uk      FB page – workingtowardswellbeingIW
WTW are also on the the Isle of Wight Community Mental Health Support Hub website.
https://www.iwmentalhealth.co.uk/localsupport-adult-mental-health
You can refer yourself to this service either through their website or by using a referral form.
(You can contact People Matter IW for a Self-Referral Form at admin@peoplematteriw.org).
Working Towards Wellbeing is able to offer the following support to anyone employed or self-employed, currently affected by the Covid-19 situation:
Support in retaining current employment
Support in securing new employment
Support for the self employed
Guidance in applying for relevant benefits, mortgage holidays and council tax breaks
Furlough – understanding and guidance

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Mencap
You can call the national Learning Disability Helpline on 0808 808 1111, we’re here from 9am to
3pm, Monday to Friday. Or you can fill in our online form or email us at helpline@mencap.org.uk.
At the moment a lot of people are worried about coronavirus. We have been asked lots of questions
about what coronavirus and the lockdown means for people with a learning disability.
You can also ask us questions about things that aren’t to do with coronavirus. We may be able to help with questions about social care, money and benefits, the Mental Capacity Act (best interests, capacity
decisions), health and assessments.

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Isle of Wight mental health crisis helpline for children and young people
Freephone number: 0300 303 1590 Monday to Thursday – 3pm to 8.30pm
Support for young people (11 to 17yrs) with emotional crisis and to promote positive mental health.

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Isle of Wight Autism Support Hub
Telephone 07498500607   Facebook @aimisleofwight   Skype – Search: IOW autism support hub
Email support@aimisleofwight.co.uk
Monday / Wednesday / Friday – 4pm to 9pm      Tuesday & Thursday – 11am to 4pm
Peer support through telephone, instant chat or video call. Talk to people with lived experience and who understand.
For Autistic adults and their families and parents/carers of autistic children and young people.

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Alzheimer’s Society Dementia Connect Support Line       0333 150 3456
Our Isle of Wight staff can be contacted via email at the following address:
iowdementiasupportss@alzheimers.org.uk
Local Dementia Support workers can offer support by phone or email to anyone affected by dementia; people living with a diagnosis, their carers or family. We can offer practical guidance and information to help people cope with the day to day challenges during this difficult time.

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Stroke Association – Local Stroke Support, Isle of Wight
If you or someone you care for has had a stroke, ring: 01983 898301 or email iow@stroke.org.uk
Stroke Association Helpline: 0303 3033 100
Helpline from a textphone: 18001 0303 3033 100
Website: www.stroke.org.uk
During the COVID 19 outbreak, we continue to offer support to stroke survivors and their close network

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Isle of Wight Community Mental Health Support Hub
Our website at: iwmentalhealth.co.uk gives information on self-help tools including links to
apps, videos and workshops, helpline numbers and local support services and groups.

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Isle of Wight Positive Minds (Two Saints/Mind District)
Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening
hours: Monday to Friday 5pm – 10 pm      Weekends and Bank Holidays – 10am – 10pm
Support around mental health and wellbeing

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Footprint Trust offers help and advice around fuel poverty and guidance on energy matters
Call 01983 822282    E mail: info@footprint-trust.co.uk    Website: www.footprint-trust.co.uk

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Citizens Advice 03444 111444          https://www.citizensadviceiw.org.uk/
Issues around money, benefits, housing or employment

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West Wight Coronavirus Support
01983 752168   help@westwight.org.uk
Support to access groceries and medication.
Volunteers also needed

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Priority Service Registers
Electricity: 0800 316 5457 (0800 316 5457 text phone)
www.ssen.co.uk/PriorityServicesRegister/
Water: 0330 303 0277
http://www.southernwater.co.uk/registerfor-individual-needs
Ensures vulnerable people are prioritised in the event of water or electricity
outage or problems with their gas supply.
Gas: 0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.
Or you can contact by textphone on 18001 0800 072 8626.
https://www.britishgas.co.uk/PriorityService-Register

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Carers IW Carers Call 533173 9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only
Carers IW Video Calls Attend Anywhere – confidential – through NHS network
Carers IW Email: info@carersiw.org.uk
Carers IW Carers Assessments We will offer these via the telephone or video call.
Join our gym session with Ali on every Monday morning at 11.15 on Zoom by
clicking https://us04web.zoom.us/j/78313434103…
Advice and support for unpaid Carers
All face-to-face meetings and events are suspended until further notice.
If you feel the need to have a regular telephone call with us, please do ask.
For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching
the news so to reduce their anxieties.
Join our quiz on a Tuesday morning at 11am on Zoom by clicking
https://us04web.zoom.us/j/76064527301…
Carers Support Session online for carers Friday afternoon at 2pm on Zoom by
clicking https://us04web.zoom.us/j/71067292434…
(need some help downloading Zoom then our ICT chap Rob can help ring 533173 for
more details)
If you are struggling with any aspect of their illness please do ring us.
If you have no access to online shopping or friends and family who can help
you get shopping, but we are a small team, so we are looking at supporting
the vulnerable of our carers. Please contact us and we may be able to assist you or put you in
contact with someone who can.

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Pan Together Please phone 01983 248 170 between 9 am and 5 pm seven days a week or email
enquiries@pantogether.org.uk
We are also looking for volunteers, particularly younger adults, to help us provide this service. Please contact us. Pan Together will be offering: a ‘special of the day’ meal delivery service now only £2 per
meal. Order by 10.30 am for a delivery between 11.30 am and 1.30 pm. Help with shopping and a
prescription-collection service.

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Coronavirus Ryde Support Hub
You can call 01983 811105 between 10am and 4pm Monday to Friday
Ryde Town Council are working closely with Aspire Ryde and other organisations to help support residents of Ryde and the surrounding areas. Residents can access:
• Advice and information from Citizens Advice
• Assistance for those in food poverty
• Assistance for those in vulnerable situations
• Assistance for those experiencing difficulties with selfIsolation
• Assistance with the delivery of prescriptions
Please call in order to access these services.

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Ventnor Town Council Helpline: (01983) 853775 or 857848
09:00 and 16:00 Monday toFriday only
E-mail: help@ventnortowncouncil.org.uk
Ventnor Town Council have set up a helpline for Ventnor residents who need:
• Help with shopping
• Collection of prescriptions
• Information or advice
• Dog walking

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Action on Hearing Loss (Isle of Wight)
Ring 01983 529533 or email: iow@hearingloss.org.uk
General Enquiries – 07774724555 (Leave a message).
Batteries/Hearing aids – 07918740936
Visual impairment – 07918148177
Dual Sensory – 07918740942
Hearing Loss – 07918740912
Action on Hearing Loss are continuing to provide service and support.
Some of their service provision has changed due to Government guidelines.

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Wessex Cancer Trust Isle of Wight
Help line is operational 10 am – 3 pm Mon – Thu on 01983 524186.
From 13th July the helpline days/times will change to Tue-Fri 10 am – 3 pm.
You can also email enquiries to: isleofwight@wessexcancer.org.uk
Support line for those affected by cancer / those who might be supporting someone affected by cancer

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Daisy Bus services (information provided by Wessex Cancer Trust)
Running to newly revised timetables (meeting Red Funnel car ferry and Hovertravel). Free of charge
Please note: Call the minibus driver the day before travelling:
Portsmouth: 0799 000 1072
Southampton: 0774 777 6874
Transport links for Island cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital.
Please be aware that car parking charges have been reintroduced, as of Monday 8th June, by
the IW Council. Booking now required on Hovertravel

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Cross Solent Travel Scheme (information provided by Wessex Cancer Trust)
Wightlink and Red Funnel car ferries running to newly revised timetables:                                    Yarmouth to Lymington route resuming as of July 17th
Cancer and Renal patients can now claim refunds on car ferry travel
Red Funnel: £10.60 return (day return or period return) for ALL NHS patients via the booking centre. Pre-book.

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Adult Social Care hotline for advice for Personal Assistants with Covid19 queries
01983 821000 extn 6322

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You can contact People Matter IW on: 01983 241494
Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday.
Email: admin@peoplematteriw.org
Web: www.peoplematteriw.org
The information contained in this document is as provided to People Matter IW by the relevant organisation. People Matter IW does not accept responsibility for any incorrect information supplied to us by a third party.
In every case; individual organisations should be contacted for more detailed information on their services. People Matter IW Registered Charity Number: 1150937 (England and Wales).