Amazon Prime Scam by phone

The Amazon Prime scam has been reported again on the Island.

Amazon will NEVER call you in this way – if you get this call, hang up immediately. It is a SCAM.

Last week a resident received an automated call purporting to be from Amazon about their Prime service  She had previously, accidentally, signed up to Amazon Prime and had had to cancel it. When this call came in she thought the same thing had happened once more.

An option in the automated call was to press a number on her phone to cancel the Prime payment. She did this, but it was set up to lead her straight to the scammers.

She was kept on the phone for over 90 minutes. They were very convincing and took her card details (allegedly for returning her payment) but then took money from her account.

Amazingly, they then recalled her the following day to try and take more money, however the bank alerted her to this and she stopped the call immediately. It could have been much worse but she still lost money that she could ill-afford.

Remember, Amazon will never call you like this.

Be alert, stay safe.


Trading Standards is currently in business continuity mode as a response to the COVID-19 situation.  This will be regularly reviewed, however please be aware that all non COVID-19 queries will not be prioritised and may have a delayed responses. My current working hours are Monday to Friday 8am-12.30am

Sally Ash | Fair Trading Officer | Planning and Regulatory Services |

Isle of Wight Council | Jubilee Stores| The Quay | Newport | Isle of Wight PO30 2EH

Tel: (01983) 823000 Option 3 |

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Working together to take action to help better protect people on the Isle of Wight from scams, doorstep crime and fraud, and to support victims.