Phone numbers and contact details for support for Island residents:

Phone numbers and contact details for support for Island residents:

Updated Thursday 28th May 2020 -please feel free to share as widely as possible

Organisation: Contact: Help offered:

Local Authority working in conjunction with Community Action IW – co-ordinating local efforts


01983 823600 – open 9am to 5pm everyday


(Please do not ring The Riverside Centre number as The Riverside is closed)




E mail:



Support to access groceries and medication.


Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook



Mencap- Learning Disability Helpline




You can call the Learning Disability Helpline on0808 808 1111, we’re here from 9am to 3pm, Monday to Friday.


Or you can fill in our online form or


email us at



At the moment a lot of people are worried about coronavirus. We have been asked lots of questions about what coronavirus and the lockdown means for people with a learning disability.


We have also been able to help some people with their concerns about the NICE guidelines and what would happen if they needed to go to hospital.


You can also ask us questions about things that aren’t to do with coronavirus.


We may be able to help with questions about social care, money and benefits, the Mental Capacity Act (best interests, capacity decisions), health and assessments.



Isle of Wight mental health crisis helpline for children and young people


Freephone number: 0300 303 1590

Monday to Thursday – 3pm to 8.30pm



The line is there to support young people (11 to 17yrs) to de-escalate emotional crisis and promote positive mental health; to prevent mental health difficulties developing into severe and enduring health issues. If you know someone who would benefit, pass this on.



Alzheimer’s Society



Dementia Connect Support Line remains open on 0333 150 3456


Our Isle of Wight staff can be contacted via email at the following address:




Our local Dementia Support workers can offer support by phone or email to anyone affected by dementia; people living with a diagnosis, their carers or family. We can offer practical guidance and information to help people cope with the day to day challenges during this difficult time. If you know of anyone who needs support please contact us by email or provide the email address to enable people to contact us directly.



Stroke Association

Local Stroke Support, Isle of Wight




If you or someone you care for has had a stroke, ring: 01983 898301 or email:


Stroke Association Helpline: 0303 3033 100


Helpline from a textphone:

18001 0303 3033 100






During the COVID 19 outbreak, we continue to offer support to stroke survivors and their close network



Isle of Wight Community Mental Health Support Hub

(website only)


Information on self-help tools including links to apps, videos and workshops, helpline numbers and local support services and groups.



Isle of Wight Positive Minds

(Two Saints/Mind District)



Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening hours:


Monday to Friday – 5pm – 10 pm, Weekends and Bank Holidays – 10am – 10 pm



Support around mental health and wellbeing


Footprint Trust



01983 822282


E mail:





Help and advice around fuel poverty


Guidance on energy matters



Citizens Advice


03444 111444



Issues around money, benefits, housing or employment



West Wight Coronavirus Support



01983 752168


Support to access groceries and medication.


Volunteers also needed



Priority Service Registers



0800 316 5457 (0800 316 5457 text phone)


Water: 0330 303 0277



0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.

Or you can contact by textphone on 18001 0800 072 8626.



Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.













Carers IW





Carers IW Tel Calls – 533173      9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only


Carers IW Video Calls Attend Anywhere – confidential – through NHS network


Carers IW Email:


Carers IW Carers Assessments We will offer these via the telephone or video call.



Ali normally runs a gym session for carers, due to the current situation obviously they have been postponed. The great news is that now we have Ali’s exercise session online, so you can join her each Monday at 11.15am


What do you need:

  • Computer/iPad/Phone – so you can see the action and join in with her
  • Wear comfortable clothes so that you can move easily
  • Supportive shoes
  • Ali will go through with you at start of class what you might possibly need, but it not necessary to have anything for 1st time
  • A chair to use for balance or to sit on if you can’t do it standing is helpful
  • So how do you access it – it is easy just click on this link
  • Enter your name and join

Please can you email Ali so she can send you the link each week



Advice and support for unpaid Carers


Advice and support for unpaid Carers


All face-to-face meetings and events are suspended until further notice.


If you feel the need to have a regular telephone call with us, please do ask.




For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us.

If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers. Please contact us and we may be able to assist you or put you in contact with someone who can.



Pan Together


Please phone 01983 248 170 between 9 am and 5 pm seven days a week or





We are also looking for volunteers, particularly younger adults, to help us provide this service.  Please contact us.



For those most affected by self-isolation who live within Pan, Pan Meadows and Barton


Pan Together will be offering:

a ‘special of the day’ meal delivery service now only £2 per meal.  Order by 10.30 am for a delivery between 11.30 am and 1.30 pm;

  • help with essential shopping; and
  • a prescription-collection service.



Coronavirus Ryde Support Hub






You can call 01983 811105

between 10am and 4pm Monday to Friday


Ryde Town Council are working closely with Aspire Ryde and other organisations to help support residents of Ryde and the surrounding areas.

Residents can access:

  • Advice and information from Citizens Advice
  • Assistance for those in food poverty
  • Assistance for those in vulnerable situations
  • Assistance for those experiencing difficulties with self-Isolation
  • Assistance with the delivery of prescriptions


Please call in order to access these services.



Ventnor Town Council




Helpline: (01983) 853775 or 857848 between 09:00 and 16:00 Monday to Friday only





Ventnor Town Council have set up a helpline


If Ventnor residents need –

•     Help with essential shopping etc

•     Collection of prescriptions

•    Information or advice

•    Dog walking

•    Other forms of help



Action on Hearing Loss (Isle of Wight)



Ring 01983 529533 or

General Enquiries – 07774724555 (Leave a message).

Batteries/Hearing aids – 07918740936
Visual impairment – 07918148177
Dual Sensory – 07918740942
Hearing Loss – 07918740912


Action on Hearing Loss are continuing to provide service and support.


However, some of their service provision has changed due to Government guidelines.


Wessex Cancer Trust

Isle of Wight


Help line is operational 10 am – 3 pm Mon – Thu on 01983 524186.


You can also email enquiries to:



Support line for people affected by cancer or those who might be supporting somebody affected by cancer



Daisy Bus services

(information provided by Wessex Cancer Trust)


Running to amended timetables (meeting Red Funnel car ferry and Hovertravel) and free of charge


Please note: Call the minibus driver the day before travelling:


Portsmouth: 0799 000 1072


Southampton: 0774 777 6874



Transport links for Island Cancer patients receiving treatment

at QA Hospital, Portsmouth and Southampton General Hospital.


(For the period of the lockdown if you or anyone you know is travelling from the Island to the mainland for hospital treatment you can park for free at the Quay Road car park (adjacent to Hovertravel), the Red Funnel car park – by arrangement – or anywhere on street in East Cowes. Remember, this is during the lockdown only).


Cross Solent Travel Scheme (information provided by Wessex Cancer Trust)


Wightlink and Red Funnel car ferries


Cancer and Renal patients can now claim refunds on car ferry travel


Red Funnel: £10.60 return (day return or period return) for ALL NHS patients via the booking centre. Pre-book.


Adult Social Care hotline for PAs for Covid19 queries



01983 821000 extn 6322


Advice for Personal Assistants

You can contact People Matter IW on:

01983 241494.    Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday.



The information contained in this document is as provided to People Matter IW by the relevant organisation. People Matter IW does not accept responsibility for any incorrect information supplied to us by a third party.

In every case; individual organisations should be contacted for more detailed information on their services. People Matter IW Registered Charity Number: 1150937 (England and Wales).

People Matter IW

The Independent Living Centre

Units 1 & 2 Bernard Way



Isle of Wight

PO30 5YL

Phoning us:

PMIW staff are all working from home at present so please call 01983 241494  between 10 and 4 Monday to Thursday and 10 and 1 on a Friday



Charity Number: 1150937