Phone numbers and contact details for support for our vulnerable residents: Updated Friday 17th April 2020

Phone numbers and contact details for support for our vulnerable residents:

Updated Friday 17th April 2020

Organisation Contact Help offered

Local Authority working in conjunction with Community Action IW – co-ordinating local efforts


01983 823600 – open 9am to 5pm everyday


(Please do not ring The Riverside Centre number as The Riverside is closed)




E mail:



Support to access groceries and medication.


Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook


Citizens Advice


03444 111444



Issues around money, benefits, housing or employment



West Wight Coronavirus Support



01983 752168


Support to access groceries and medication.

Volunteers also needed





01982 525282


Message says “If you are not an existing client and have concerns about coronavirus” and redirects you to 01983 823600


Priority Service Registers Electricity:

0800 316 5457 (0800 316 5457 text phone)


Water: 0330 303 0277



0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.

Or you can contact by textphone on 18001 0800 072 8626.





Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.

Carers IW





Carers IW Tel Calls – 533173      9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only


Carers IW Video Calls Attend Anywhere – confidential – through NHS network


Carers IW Emails We will look at our regularly


Carers IW Carers Assessments We will offer these via the telephone or video call.



Advice and support for unpaid Carers



Advice and support for unpaid Carers


Given the current guidance, all face-to-face meetings, home visits, gym, groups and events will be suspended until further notice.



However, in order to support carers in the community we will be able to respond in other ways. If you feel the need to have a regular telephone call with us, please do ask.


For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us.


If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers, then please contact us and we may be able to assist you or put you in contact with someone who can, then contact us on one of the ways listed.



Pan Together


Please phone 01983 248 170 between 9 am and 5 pm seven days a week or email


We are also looking for volunteers, particularly younger adults, to help us provide this service.  Please contact us.




For those most affected by self-isolation who live within Pan, Pan Meadows and Barton and have little support Pan Together will be offering:

a ‘special of the day’ meal delivery service for £4 per meal.  Order by 10.30 am for a delivery between 11.30 am and 1.30 pm;

  • help with essential shopping; and
  • a prescription-collection service.

Coronavirus Ryde Support Hub






You can call 01983 811105

between 10am and 4pm Monday to Friday


Ryde Town Council are working closely with Aspire Ryde and other organisations to help support residents of Ryde and the surrounding areas.


Residents can access:


  • Advice and information from Citizens Advice
  • Assistance for those in food poverty
  • Assistance for those in vulnerable situations
  • Assistance for those experiencing difficulties with self-Isolation
  • Assistance with the delivery of prescriptions


Please call in order to access these services.




Ventnor Town Council




Helpline: (01983) 853775 or 857848 between 09:00 and 16:00 Monday to Friday only





Ventnor Town Council have set up a helpline


If Ventnor residents need –

•                    Help with essential shopping

•                    Collection of prescriptions

•                    Information or advice

•                    Dog walking

•                    Other help



Action on Hearing Loss (Isle of Wight)



Ring 01983 529533 or email



Action on Hearing Loss are continuing to provide service and support. However, some of their service provision has changed to fall in line with current Government guidelines.



Wessex Cancer Trust

Isle of Wight


Help line is operational 10 am – 3 pm Mon – Thu on 01983 524186.


You can also email enquiries to:



Support line for people affected by cancer or those who might be supporting somebody affected by cancer





Daisy Bus services


Running to timetable and free of charge


Transport links for Island Cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital


Adult Social Care hotline for PAs for Covid19 queries


01983 821000 extn 6322


Advice for Personal Assistants




Please note new numbers for contacting People Matter IW:


Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday.


Monday and Tuesday – 07946 372 135


Wednesday, Thursday and Friday – 07983 527 739