Support on the Island – numbers & organisations

Phone numbers and contact details for support for Island residents:

Updated Thursday 11th June 2020

Local Authority working in conjunction with Community Action IW – co-ordinating local efforts
01983 823600 – open 9am to 5pm everyday
(Please do not ring The Riverside Centre number as The Riverside is closed)
E mail:

Support to access groceries and medication.
Volunteers also needed – Isle of Wight Coronavirus Community Help Group on Facebook

Working Towards Wellbeing
FB page – workingtowardswellbeingIW
WTW are also on the the Isle of Wight Community Mental Health Support Hub website.
You can refer yourself to this service either through their website or by using a referral form.
(You can contact People Matter IW for a Self-Referral Form at
Working Towards Wellbeing is able to offer the following support to anyone employed or self-employed, currently affected by the Covid-19 situation:
Support in retaining current employment
Support in securing new employment
Support for the self employed
Guidance in applying for relevant benefits
Guidance in applying for mortgage holidays and council tax breaks
Furlough – understanding and guidance

Mencap – Learning Disability Helpline (national)
You can call the Learning Disability Helpline on 0808 808 1111, we’re here from 9am to 3pm, Monday to Friday.  Or you can fill in our online form or email us at
At the moment a lot of people are worried about coronavirus. We have been asked lots of questions about what coronavirus and the lockdown means for people with a learning disability.
You can also ask us questions about things that aren’t to do with coronavirus.
We may be able to help with questions about social care, money and benefits, the Mental Capacity Act (best interests, capacity decisions), health and assessments.

Isle of Wight mental health crisis helpline for children and young people

Freephone number: 0300 303 1590 Monday to Thursday – 3pm to 8.30pm
The line is there to support young people (11 to 17yrs) to de-escalate emotional crisis and promote positive mental health; to prevent mental health difficulties developing into severe and enduring health issues. If you know someone who would benefit, pass this on.

Alzheimer’s Society
Dementia Connect Support Line remains open on 0333 150 3456
Our Isle of Wight staff can be contacted via email at the following address:
Our local Dementia Support workers can offer support by phone or email to anyone affected by dementia; people living with a diagnosis, their carers or family.
We can offer practical guidance and information to help people cope with the day to day challenges during this difficult time. If you know of anyone who needs support please contact us by email or provide the email address to enable people to contact us directly.

Stroke Association Local Stroke Support, Isle of Wight
If you or someone you care for has had a stroke, ring: 01983 898301 or email:
Stroke Association Helpline: 0303 3033 100
Helpline from a textphone: 18001 0303 3033 100
During the COVID 19 outbreak, we continue to offer support to stroke survivors and their close network

Isle of Wight Community Mental Health Support Hub (website only)
Information on self-help tools including links to apps, videos and workshops, helpline numbers and local support services and groups.

Isle of Wight Positive Minds
(Two Saints/Mind District)
Contact the Isle of Wight Safe Haven on 01983 520168 during their normal opening hours:
Monday to Friday – 5pm – 10 pm, Weekends and Bank Holidays – 10am – 10 pm
Support around mental health and wellbeing

Footprint Trust
01983 822282
E mail:
Help and advice around fuel poverty
Guidance on energy matters

Citizens Advice
03444 111444
Issues around money, benefits, housing or employment

West Wight Coronavirus Support
01983 752168
Support to access groceries and medication.
Volunteers also needed

Priority Service Registers
Electricity: 0800 316 5457 (0800 316 5457 text phone)
Water: 0330 303 0277
Gas: 0800 072 8625 or 0800 294 8604 if you’re a Pay As You Go customer.
Or you can contact by textphone on 18001 0800 072 8626.
Ensures vulnerable people are prioritised in the event of water or electricity outage or problems with their gas supply.

Carers IW
Carers IW Tel Calls – 533173 9-4pm Mon – Fri & 10-4pm Sat-Sun for urgent calls only
Carers IW Video Calls Attend Anywhere – confidential – through NHS network
Carers IW Email:
Carers IW Carers Assessments We will offer these via the telephone or video call.
Join our gym session with Ali on every Monday morning at 11.15 on Zoom by clicking…
Join our quiz on a Tuesday morning at 11am on Zoom by clicking…

(need some help downloading Zoom then our ICT chap Rob can help ring 533173 for more details)
Advice and support for unpaid Carers
All face-to-face meetings and events are suspended until further notice.
If you feel the need to have a regular telephone call with us, please do ask. For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties.
Carers Support Session online for carers Friday afternoon at 2pm on Zoom by clicking…
If you are struggling with any aspect of their illness please do ring us. If you have no access to online shopping or friends and family who can help you get shopping, but we are a small team, so we are looking at supporting the vulnerable of our carers. Please contact us and we may be able to assist you or put you in contact with someone who can.

Pan Together
Please phone 01983 248 170 between 9 am and 5 pm seven days a week or email
We are also looking for volunteers, particularly younger adults, to help us provide this service. Please contact us.
Pan Together will be offering: a ‘special of the day’ meal delivery service now only £2 per meal. Order by 10.30 am for a delivery between 11.30 am and 1.30 pm.
Help with shopping and a prescription-collection service.

Coronavirus Ryde Support Hub
You can call 01983 811105 between 10am and 4pm Monday to Friday
Ryde Town Council are working closely with Aspire Ryde and other organisations to help support residents of Ryde and the surrounding areas. Residents can access: • Advice and information from Citizens Advice • Assistance for those in food poverty • Assistance for those in vulnerable situations • Assistance for those experiencing difficulties with selfIsolation • Assistance with the delivery of prescriptions. Please call in order to access these services.

Ventnor Town Council
Helpline: (01983) 853775 or 857848 between 09:00 and 16:00 Monday to Friday only
Ventnor Town Council have set up a helpline
If Ventnor residents need – • Help with shopping • Collection of prescriptions • Information or advice • Dog walking

Action on Hearing Loss (Isle of Wight)
Ring 01983 529533 or email
General Enquiries – 07774724555 (Leave a message).
Batteries/Hearing aids – 07918740936 Visual impairment – 07918148177 Dual Sensory – 07918740942 Hearing Loss – 07918740912
Action on Hearing Loss are continuing to provide service and support.
However, some of their service provision has changed due to Government guidelines.

Wessex Cancer Trust Isle of Wight
Help line is operational 10 am – 3 pm Mon – Thu on 01983 524186.
You can also email enquiries to:
Support line for people affected by cancer or those who might be supporting somebody affected by cancer.

Daisy Bus services (information provided by Wessex Cancer Trust)
Running to amended timetables (meeting Red Funnel car ferry and Hovertravel) and free of charge
Please note: Call the minibus driver the day before travelling:
Portsmouth: 0799 000 1072
Southampton: 0774 777 6874
Transport links for Island Cancer patients receiving treatment at QA Hospital, Portsmouth and Southampton General Hospital.
Please be aware that car parking charges have been reintroduced, as of Monday 8th June, by the IW Council.
Cross Solent Travel Scheme (information provided by Wessex Cancer Trust)
Wightlink and Red Funnel car ferries : Cancer and Renal patients can now claim refunds on car ferry travel Red Funnel: £10.60 return (day return or period return) for ALL NHS patients via the booking centre. Pre-book.

Adult Social Care hotline for PAs for Covid19 queries
01983 821000 extn 6322
Advice for Personal Assistants

You can contact People Matter IW on:
01983 241494
Lines open 10.00am – 4.00pm Monday to Thursday and 10.00am – 1.00pm on Friday.

The information contained in this document is as provided to People Matter IW by the relevant organisation. People Matter IW does not accept responsibility for any incorrect information supplied to us by a third party. In every case; individual organisations should be contacted for more detailed information on their services. People Matter IW Registered Charity Number: 1150937 (England and Wales).